Terms and Conditions | Global Express Multiservices

1. Agreement to these terms

These Terms and Conditions (“Terms”) are a contract between you and Global Express Multiservices (“Global Express,” “we,” “us”). By creating an account, placing an order, sending a package to our warehouse, tracking a shipment, or using our website or apps, you agree to these Terms and to our Privacy Policy.

If you use the service on behalf of a business, you confirm that you have authority to bind that business. If you do not agree, do not use the service.

2. Our services

We provide USA warehouse receiving, consolidation, international shipping to Haiti and the Dominican Republic, package tracking, invoicing, customer support, and an online shop for related goods. Specific features may change over time.

Delivery times, rate quotes, and online estimates are not guarantees. Final charges are based on actual weight or volumetric weight, destination, handling, storage, and applicable taxes or fees once a package is received and invoiced.

We are a logistics and retail service. Unless we expressly agree in writing, we are not the importer of record, customs broker, or insurer of your goods.

3. Eligibility and accounts

You must be at least 18 years old to create an account or ship with us.
You must provide accurate contact details so we can match packages and reach you about invoices, holds, or delivery.
You are responsible for activity on your account and for keeping your password confidential.
You may delete your account at any time in the app or on the website. Open invoices, packages in transit, and legally required records are handled as described in the Privacy Policy.
We may refuse registration, or suspend an account, if we suspect fraud, prohibited goods, unpaid balances, or abuse of the service.

4. Shipping, warehouse, and customs

When you ship through Global Express, you authorize us to receive goods at our warehouse, inspect outer packaging when needed for identification or safety, consolidate shipments, generate invoices, and hand packages to carriers or local delivery partners.

Address packages to the warehouse details we provide for your account. Goods sent to the wrong locker or without a usable reference may be delayed.
You are responsible for accurate contents descriptions and for all customs, duty, tax, and import rules in the origin and destination countries.
Customs authorities may inspect, delay, tax, seize, or return goods. Those actions are outside our control.
Unpaid invoices, missing documents, or incorrect addresses may delay release or delivery.
If you do not claim, pay for, or give instructions for a package after a reasonable notice period, we may return, dispose of, or otherwise handle the goods as allowed by law and warehouse policy, and you remain responsible for related charges.

5. Prohibited items

You must not send anything that is illegal, hazardous, or restricted under United States, Haitian, or Dominican law, or that requires licenses we do not hold. That includes, without limitation, illegal drugs, weapons, explosives, counterfeit goods, stolen property, and undeclared restricted chemicals.

We may refuse, hold, return, or report packages that we reasonably believe violate these Terms or the law. You bear the cost and risk of prohibited or misdeclared items.

6. Shop orders

Products shown in the shop are offers to sell while supplies last. Prices, descriptions, and availability may change. We may cancel or refuse an order if an item is unavailable, a price is listed in error, or we cannot fulfill the destination.

Shop purchases may be fulfilled from inventory or combined with your shipping locker according to the checkout flow in effect at the time of order. Return and refund requests for shop items should be sent to support@globalexpress.com and are handled case by case unless a specific product page states otherwise.

7. Payments and invoices

Shipping invoices and shop orders may be paid by card through Stripe or by MonCash where offered. Payments are for physical goods and shipping or related services, not for digital in-app products.

You agree to pay the invoiced amount, including any stated handling, storage, or correction fees.
Unpaid invoices may delay release of a package or future shipments.
MonCash payments may require you to upload a clear photo of the receipt. We may hold the order until payment is verified.
Chargebacks or payment disputes opened without first contacting us may result in account suspension while we investigate.

8. Liability and claims

International shipping involves third-party carriers, warehouses, weather, customs, and local conditions. To the fullest extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business, or emotional distress.
Our total liability for a shipment or order is limited to the amount you paid us for that shipment or order, unless a written claim or insurance policy we issued says otherwise.
We are not liable for delay, seizure, duty, or loss caused by customs, inaccurate information you provided, prohibited contents, or events outside our reasonable control.

If you believe a package was lost or damaged while in our care, contact us promptly at support@globalexpress.com with your tracking or invoice number and supporting photos. Claims made after a package has been delivered and accepted, or after an unreasonable delay, may be denied.

9. Acceptable use

You agree not to:

Misuse tracking, accounts, or invoices, or attempt to access another customer’s data.
Interfere with the website, apps, or our systems, including scraping, flooding, or reverse engineering except as allowed by law.
Use the service for fraud, money laundering, or misrepresentation of package contents or value.

10. Mobile apps

The iOS and Android apps are a convenience layer over the same customer account. Additional platform rules from Apple or Google also apply. Optional features such as push notifications, camera or photo-library access for MonCash receipts, and biometric unlock are described in the Privacy Policy and in the permission prompts on your device.

11. Intellectual property

The Global Express name, logos, website, app, and content are owned by us or our licensors. You may not copy, resell, or create derivative works from them without written permission, except for personal use of the service.

12. Suspension and termination

You may stop using the service at any time. We may suspend or close an account, refuse a package, or cancel an order if you breach these Terms, fail to pay, create risk for other customers, or if we discontinue a feature. Sections that by their nature should survive (including payments owed, prohibited items, liability limits, and governing law) remain in effect.

13. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules, except that mandatory consumer protections in your country of residence still apply where they cannot be waived. If a dispute cannot be resolved by contacting support, the state or federal courts located in Florida will have exclusive jurisdiction, unless applicable law requires otherwise.

If a court finds any part of these Terms unenforceable, the rest remains in effect. These Terms are the entire agreement for use of the website, apps, shop, and shipping services, and replace prior oral or written terms on the same subject. We may update these Terms; the “Last updated” date will change when we do. Continued use after an update constitutes acceptance.

14. Contact

Questions about these Terms:
Global Express Multiservices
Email: support@globalexpress.com
Website: www.globalexpressmultiservices.com