Privacy Policy

1. Who we are

Global Express Multiservices (“Global Express,” “we,” “us,” or “our”) provides warehouse receiving, package consolidation, international shipping, tracking, invoicing, and related e-commerce services between the United States, Haiti, and the Dominican Republic.

This policy applies to www.globalexpressmultiservices.com, related web pages, and the Global Express iOS and Android applications. By using these services, you agree to this policy. Our Terms and Conditions govern use of the services themselves.

2. Information we collect

We collect information you provide, information created when you use the service, and limited information from devices and service providers.

Account and profile

Email address and password (passwords are stored by Firebase Authentication, not in readable form on our systems).
Name, phone number, and WhatsApp number you choose to provide.
Saved delivery addresses and destination country or city.

Shipping and warehouse data

Package descriptions, tracking numbers, locker or warehouse notes, photos of packages when our team or you upload them, and shipment history.
Sender and recipient details needed to receive, consolidate, and deliver goods.
Customs-related information you or a carrier provide for a shipment.

Shop and billing

Orders, cart contents, invoices, payment status, and communication about those transactions.
Card payments are processed by Stripe. We receive confirmation, last-four digits or similar payment metadata, and do not store full card numbers or CVV codes.
MonCash payments may include a photo of your receipt from the camera or photo library, a transaction reference, and the amount paid.

Device, app, and support data

Language and appearance preferences stored on your device or in a locale cookie.
Optional push-notification tokens so we can send shipment, invoice, or account alerts.
Face ID, fingerprint, or other biometric unlock, if you enable it. That check stays on your device and is never sent to Global Express.
Messages you send to support, including email or in-app requests.

You can use guest tracking with a tracking number without creating an account. We still process the shipment data associated with that number.

3. How we use information

We use personal information to:

Create and manage your account, warehouse locker, and customer profile.
Receive, store, consolidate, invoice, and deliver packages, and to show tracking status.
Process shop orders and shipping payments, including verifying MonCash receipts.
Send operational messages such as tracking updates, invoices, password resets, and customer support replies.
Protect the service against fraud, unpaid invoices, abuse, and unauthorized access.
Improve reliability, language support, and features of the website and apps.
Comply with law, customs, tax, and accounting requirements.

We do not sell your personal information. We do not use it for third-party advertising networks or cross-app tracking.

4. Cookies and similar technologies

Our website uses cookies and similar storage that are needed to run the service. These include:

__session: keeps you signed in after you log in (http-only, used for authentication).
cartKey: remembers your shopping cart if you are not signed in.
locale: remembers your language preference (English, French, or Spanish).

The mobile apps store similar preferences on the device (language, appearance, biometric unlock, and notification permission). We do not use advertising cookies or analytics pixels for marketing.

We share information only as needed to operate the business:

Google Firebase: authentication, database, and file storage (including receipt photos and account data).
Stripe: card and similar electronic payments.
MonCash: local payment confirmation in Haiti.
Hosting and infrastructure: our website is hosted on Vercel; email and support tools may process messages you send us.
Warehouse, carrier, and delivery partners: shipment details required to move, clear, or deliver a package in the United States, Haiti, or the Dominican Republic.
Legal requests: if we are required by law, court order, or to protect rights, safety, or the integrity of the service.

We do not share your data with data brokers or sell mailing lists.

6. International transfers

We operate across the United States, Haiti, and the Dominican Republic. Your information is stored primarily with cloud providers in the United States and may be accessed by our staff or partners in the countries where we receive or deliver packages. By using the service you understand that your information may be processed outside the country where you live.

7. Retention and deletion

We keep account, shipment, and invoice records for as long as your account is active and as long as we need them for delivery, customer support, tax, customs, accounting, and fraud-prevention purposes.

You can delete your account in the mobile app under Account → Delete account, or on the website in account settings. Deleting your account removes your login and profile. We may retain shipping, invoice, and customs records that we are legally required to keep, or anonymized operational data that no longer identifies you.

8. Security

We use industry-standard safeguards such as encrypted connections (HTTPS), hashed authentication through Firebase, restricted staff access, and payment processing by Stripe rather than storing card numbers ourselves. No method of transmission or storage is completely secure. Please use a strong password and keep your login details private.

9. Your choices and rights

You may access or update profile details in your account.
Push notifications and biometric unlock are optional.
You may use guest tracking without creating an account.
You may request access, correction, or deletion of personal information by emailing support@globalexpress.com.

Depending on where you live, you may have additional rights under applicable privacy laws, including the right to know what we collect, to request deletion, and to appeal a refusal. We will not discriminate against you for exercising those rights. To make a request, email us from the address on your account so we can verify it.

10. Children

The service is intended for adults arranging shipments or purchases. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.

11. Changes

We may update this policy when our services, providers, or legal requirements change. The “Last updated” date at the top will change when we do. Continued use of the website or apps after an update means you accept the revised policy.

12. Contact

Global Express Multiservices
United States warehouse operations: Miami, Florida
Haiti office: Jacmel, Haiti
Email: support@globalexpress.com
Website: www.globalexpressmultiservices.com